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Beach Cliff aka Royal Cliff Hotel a Total Nightmare... Avoid!
I always stay at the Marriott in Pattaya but this time I booked too late and could not get a room so I called my travel agent who also said the same thing... no rooms they are fully booked. When I was in Bangkok at the JW Marriott I asked the front desk to try to book me in but again they said there are no rooms at the Pattaya Marriott. So I go online and book a room at the Beach Cliff... there are a few different hotels in this beach front area... on their map it looks like it's at the end of Walking Street but it's no where near and it's really miles away. When I arrive at the Beach Cliff I can already start to feel I'm in trouble... I check in and the front desk lady starts telling me this big list of rules, what pools I can't use, what I can't eat, where I can't walk... and best of all... "you like lady at night you mus pay 500 baht for her in you room ok" oh great like the 6064 baht a night isn't enough I got to pay them more to bring a girl up to my room? OK I just ignored that part. She takes me up to the 6th floor and as soon as we enter what is to be my room I'm hit with the stench of mold! I started to sneeze and told her "the room stinks of mold... she just looks at me... €˜you no like room?' I tell her no it stinks of mold... do you know what mold is? She just gives me a blank stare. Then a manager comes up who says "I take you to room with no smoking" I tell her it's not cigarette smoke... it's mold... she again doesn't know what I'm saying or is just acting dumb about it. The next room she takes me too again it infested with mold. Then she takes me to another room... this room does not smell as bad but it looks like crap and the furniture looks like something out of a 1960's movie. She then leaves me in this room... I just sit there and think about it all.... no fucking way I'm staying in this over priced shithole! I go down to the front desk and tell them I'm not happy and am leaving... "Ok you check out?" yes I'm leaving.... Then she hands me a bill for one night's payment!!! I can't fucking believe this place has the nerve to try to now charge me for a whole night and I've been there less then an hour in their mold infested hotel. She tells me that since I booked the room I must pay... I then politely said yes but your rooms are not up to standard of a quality hotel... I would not have this problem with the Marriott where I have stayed many times. I will pay you only 2000 baht... she then goes "ok you pay 3000 baht" what a joke this place is! I just pay it and get out of there.. I was lucky they gave me 50% off the charge... I don't know if I can do a charge back since once they got your card number when you check in and your signature it's hard to dispute it.... Anyway I make my way over to the Marriott to give them a shot... I've heard that even when they are fully booked some hotels will still give you a room if you just show up... since you are there they then give you priority over someone else who might be on the overbook list. Yes it works... but they have a room for only 2 nights and not a week.... I gave the guy a good €˜tip' and what do you know.... They now have room for me all week... a happy ending to a total nightmare.
I always stay at the Marriott in Pattaya but this time I booked too late and could not get a room so I called my travel agent who also said the same thing... no rooms they are fully booked. When I was in Bangkok at the JW Marriott I asked the front desk to try to book me in but again they said there are no rooms at the Pattaya Marriott. So I go online and book a room at the Beach Cliff... there are a few different hotels in this beach front area... on their map it looks like it's at the end of Walking Street but it's no where near and it's really miles away. When I arrive at the Beach Cliff I can already start to feel I'm in trouble... I check in and the front desk lady starts telling me this big list of rules, what pools I can't use, what I can't eat, where I can't walk... and best of all... "you like lady at night you mus pay 500 baht for her in you room ok" oh great like the 6064 baht a night isn't enough I got to pay them more to bring a girl up to my room? OK I just ignored that part. She takes me up to the 6th floor and as soon as we enter what is to be my room I'm hit with the stench of mold! I started to sneeze and told her "the room stinks of mold... she just looks at me... €˜you no like room?' I tell her no it stinks of mold... do you know what mold is? She just gives me a blank stare. Then a manager comes up who says "I take you to room with no smoking" I tell her it's not cigarette smoke... it's mold... she again doesn't know what I'm saying or is just acting dumb about it. The next room she takes me too again it infested with mold. Then she takes me to another room... this room does not smell as bad but it looks like crap and the furniture looks like something out of a 1960's movie. She then leaves me in this room... I just sit there and think about it all.... no fucking way I'm staying in this over priced shithole! I go down to the front desk and tell them I'm not happy and am leaving... "Ok you check out?" yes I'm leaving.... Then she hands me a bill for one night's payment!!! I can't fucking believe this place has the nerve to try to now charge me for a whole night and I've been there less then an hour in their mold infested hotel. She tells me that since I booked the room I must pay... I then politely said yes but your rooms are not up to standard of a quality hotel... I would not have this problem with the Marriott where I have stayed many times. I will pay you only 2000 baht... she then goes "ok you pay 3000 baht" what a joke this place is! I just pay it and get out of there.. I was lucky they gave me 50% off the charge... I don't know if I can do a charge back since once they got your card number when you check in and your signature it's hard to dispute it.... Anyway I make my way over to the Marriott to give them a shot... I've heard that even when they are fully booked some hotels will still give you a room if you just show up... since you are there they then give you priority over someone else who might be on the overbook list. Yes it works... but they have a room for only 2 nights and not a week.... I gave the guy a good €˜tip' and what do you know.... They now have room for me all week... a happy ending to a total nightmare.
Good advice Relpax. Luckily Bam was thinking with his head and got out of a bad situation.
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