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Airport and Immigration Woes

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  • Airport and Immigration Woes

    Story from The Nation.

    Air traffic

    Budget air to fly from Don Mueang

    Watcharapong Thongrung
    Bamrung Amnartchareonrit
    The Nation March 16, 2012 1:00 am

    Govt decision prompted by mounting chaos and congestion at Suvarnabhumi

    Prime Minister Yingluck Shinawatra has ordered that all low-cost airlines move to Don Mueang Airport to improve air and runway traffic at Suvarnabhumi, but the plan is unlikely to ease the current turmoil frustrating countless travellers.

    The shift of low-cost carriers to Don Mueang was announced by Deputy Prime Minister and Tourism and Sports Minister Chumpol Silapa-archa yesterday in response to a growing outcry from departing Suvarnabhumi passengers, many of whom have missed flights or suffered close calls.

    People familiar with the problem doubt whether the long-planned move of low-cost services to Don Mueang will ease the current crisis at Suvarnabhumi, where renovation work has cut the capacity of immigration checkpoints by two-thirds.

    Officials contacted by The Nation yesterday could not say for certain when the renovation work would be completed.

    Chumpol admitted that the current problem of passenger congestion stemmed from the fact that only one of Suvarnabhumi's three immigration gates was operating.

    International passengers are now being advised to arrive at the airport at least three hours before their flight leaves, rather than the standard two hours.

    Chumpol said news of the passenger bottleneck only reached him on Wednesday. He said he could not get involved with the problem but gave assurances that the transfer of low-cost airlines to Don Mueang Airport would help reduce the congestion.

    He is now working with the Ministry of Tourism and Sports, the Tourism Authority of Thailand, Tourist Police, and Airports of Thailand (AOT) to help increase personnel by 30 to 40.

    Meanwhile, Deputy Transport Minister Chatchart Sithipan said yesterday that in the short term, the ministry would increase officers at the Suvarnabhumi's immigration areas to help relieve congestion in the short term. AOT, as the airport operator, has been assigned the task. In addition, the ministry is coordinating with police to help out.

    In the long term, he said the airport would deploy technologies such as an e-passport system that consumes less time, especially with Thai passengers. This would also resolve the problem of congestion at the airport during rush hours. Currently, Suvarnabhumi has annual traffic of 48 million passengers, in excess of its capacity of 45 million.

    An Immigration Police source said increasing checkpoint staff was not the answer. "All checkpoints are being manned to full capacity. The problem is not shortage of personnel," the source said.

    A source at the Transport Ministry said the government planned to move all domestic and international flights serviced by low-cost airlines to Don Mueang Airport in a bid to resolve congestion at Suvarnabhumi Airport in the long run.

    "It's believed that the government must encourage low-cost airlines with incentives to move their services to Don Mueang Airport," said the source, adding that AirAsia alone had 82-90 flights daily.

    Apart from AirAsia, major low-cost airlines using Suvarnabhumi Airport are Bangkok Airways and Orient Thai.

    Somchai Sawasdipol, acting director of Suvarnabhumi Airport, said he had coordinated with immigration officials to solve the problem of long queues and would pay overtime to officials of Bt100,000 per day as incentive.

    Of total immigration counters, 124 are for inbound passengers and 80 are for the outbound.

    Maiyarat Pheerayakoses, president of the Association of Domestic Travel, said she had no problem with the government move to shift all low-cost flights to Don Mueang Airport. However, the government should do it very carefully, especially in cases of passengers with connecting flights.

    As a long-term solution, she said she did not mind having two airports in Bangkok. It is common in other nations to have separate domestic and international airports. However, transport connection between the two must be developed well to make it convenient for passengers.

    The new phase of construction development at Suvarnabhumi should proceed quickly so as to be ready to serve the growing number of passengers after the implementation of the Asean Economic Community in 2015, she said.

    Speaking of the current congestion, she said the problem was due to mismanagement by the Immigration Bureau at the airport. She urged the agency to tackle the problem quickly by increasing the number of officers working at the airport.

    A few important notes: if you have a domestic flight booked on a budget carrier shortly after arriving in LOS, double check where the flight will take off from. This is just announced, so when the rest of the budget airlines will move is still not set. Also keep in mind the commute time will be to Dong Muang.

    For those currently in LOS and going to the airport note the recommendation to show up at least 3 hours prior to your flight to make sure you won't miss your flight due to the long immigration queues. This is recommended until (or if) they can solve the problem.

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  • #2
    Renovation work? Already? The place has only just opened!

    I work around the Don Muang area... I feel sorry for anyone having to commute around there., It's a nightmare!
    The Ladyboy Quest... It just goes on and on and on!

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    • #3


      It lives


      Azza


      A worthy trip report

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      • #4
        I hope i don't see the days of needing to go to Don meung in order to get to and from Pattaya... That would suck!!!


        Azza


        A worthy trip report

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        • #5
          Do you mean Phuket? I can't see many people flying to Pattaya from Survarnabhumi!

          If so, then yes, the only exception would be a Thai Airways flight. All the other discount airlines will be moved to Don Mueang.

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          • #6
            Doubt it will happen.
            "The Ladyboy Collection- start yours today!"

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            • #7
              I have read it is taking a life time to get through visa control, anyone been through lately ?
              Be lucky,have fun & stay young !

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              • #8
                Yep came through on the 3rd March. It was a real chore. Usually had a 30 minute max queue must have been hour 15. Recommend up ramp to passport control, push your way to the far left and try to get into a line with two bods at the desk. Leaving was not so bad. I guess in a way being so excited another half an hour is annoying but not the end of the world when Guess & Nana are calling. My flight was a 3.30pm arrival so I was having an early with TT about 7.30 in Guess. I will report on that later.

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                • #9
                  (rxpharm @ Mar. 17 2012,14:58) Do you mean Phuket? I can't see many people flying to Pattaya from Survarnabhumi!

                  If so, then yes, the only exception would be a Thai Airways flight. All the other discount airlines will be moved to Don Mueang.
                  no i meant what i said.

                  I use air asia a lot. If i'm in Isan, CM, Krabi or Phuket etc.... last thing i want is my flight to end up at Don Meung and battling across town to get down to Pattaya.

                  I rarely fly direct to BKK either - transit in KL usually.
                  Last thing i want is those flights coming into the old airport.

                  The new airport is awesome.

                  Just means bangkok air gonna get a few more client on the Phuket-Pattaya route given U-Tapao would be far better option.

                  I assume its gonna fuck up my manila-angles - BKK flights too


                  Azza


                  A worthy trip report

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                  • #10
                    Thanks for explaining Azza - yes it adds quite a bit more transit time if Air Asia moves. Right now the low cost airlines are asking for detailed plans - so are not going over without some resistance.

                    Only in LOS would they renovate two of 3 immigration gates for arrivals, and 1 of the 2 departing immigration gates, contributing a great deal to this crisis.

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                    • #11
                      Immigration at BKK is ok if you know the way around it: there are 2 immigration halls, for some reason one is always much busier than the other, it can be worth a 200m walk to the second hall.

                      Bobcat is also onto the same game as I am: some of the lines split into 2 service desks, most are one line one desk. Find the ones that split into 2 and half your time.

                      Lastly: Fuckin Indians and Pakis: beware the indian gent who is constantly looking over your shoulder when he stands in front of you in the queue: he is waiting until he gets 3 persons from the front of the queue to call in the friends and relations to jump in front of you. Be prepared to be fucking rude and tell them in a loud voice to FUCK OFF BACK TO THE BACK FO THE QUEUE. Use your innate white man's superiority with them, it works.
                      f0xxee
                       

                      "Spelling - the difference between knowing your shit and knowing you're shit."

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                      • #12
                        f0xxee - you missed this line from the article:

                        Chumpol admitted that the current problem of passenger congestion stemmed from the fact that only one of Suvarnabhumi's three immigration gates was operating.

                        There's only ONE immigration gate operating now, while the other 2 are being renovated.

                        This is clearly mismanagement unfortunately all too typical in LOS.

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                        • #13
                          (Bobcat @ Mar. 17 2012,22:33) Recommend up ramp to passport control, push your way to the far left and try to get into a line with two bods at the desk.
                          So, this is upon arrival?

                          I thought the construction was affecting departures. Is it for both?

                          Cheers.

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                          • #14
                            Well I arrived yesterday... both gates were working. As usual only half the booths were being manned however.
                            I noted the news last week the Gov't was planning to bring the female members of the special forces in as there are not enough persons to man the booths.

                            Personally I don't think Suvanhabumi is any worse that anywhere else in Asia, including Narita, Tran Son Nhat, Nino Aquino (a complete shambolic shithole) for waiting.

                            Re: Moving domestic discount carriers to Don Maueng. It hasn't happened, and won't until they finish the upgrades and repairs caused by the floods.
                            f0xxee
                             

                            "Spelling - the difference between knowing your shit and knowing you're shit."

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                            • #15
                              Fly business class - solved my problems last time


                              Azza


                              A worthy trip report

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