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Booking a room and giving away your CCV number...

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  • Booking a room and giving away your CCV number...

    I wanted to book with Areca Lodge/Pattaya for my 2 weeks stay in October. Unfortunately I have cancelled this booking because the hotel (and Agoda) asks for the CCV card number.
    No problem if it is via a secured web site, but no, they want it by fax. They want a copy of your passport (fair enough), and a photocopy of your credit card, front and back!
    The form you have to fill must also contain in clear your CCV number. The photocopy of your card will have this CCV number along with all numbers associated to it.
    I am afraid this is a very common practice with hotels in Thailand.
    Of course, it will be printed. Of course, it will stay on top of a desk. And of course, do not expect hotels to destroy the documents or put them in a safe!!
    You are also in Thailand, with little consideration for computing ethics, high level of hacking, pirating Pantip-style, etc€¦
    It means that you are willingly giving away an important piece of information and in case of trouble (it is what my bank, HSBC, just told me€¦), insurance company, and most banks would tell you €œsorry sir, but you gave the information: it is under your responsibility€€¦

    In the thread €œBAR SCENE: Information on Thailand's Bars & Babes! » PATTAYA ~ The Ladyboy Bars & Stars! » Hotels PATTAYA€ ( I wonder why this thread is not in "The THAILAND Travel Information Forum" ), there is a post from Stewart.
    I am afraid he suffered from the €œsuper power€ we give to hotel managers ( https://theladyboyforums.com/cgi-bin....y163388 , post 133)

    I asked Visa Europe what they think about it. Their reply is a bit general, but still gives good information:
    ***********************************
    RE: giving away the CCV number, how risky is it? - Q9334608  Friday, July 31, 2009 10:13 AM
    From: "Enquiries.Europe"

    Thank you for contacting Visa Europe.
    The card security code is the three-digit code printed on the back of Visa cards €“ either on, or directly to the right of, the signature panel. Visa€™s technical term for the card security code is Card Verification Code 2 (CVV2)
    When the card security code is included in the transaction authorisation message; the card-issuing bank can check it.  This indicates that the person making the transaction has access to the genuine card.
    Many card fraudsters will either have gained illicit access to the card number or expiry date, or they will have used a random-card-number generator. Neither of these methods provides fraudsters with the card security code.
    (note from jprc2: except if you give it to them!...)
    Indeed, if your card is lost or stolen, the CVV2 can get into the wrong hands. In this event, Visa ensures that your card is not subject to fraudulent activity by requiring you to report you card lost or stolen.
    Your bank will then be in the position to block your card.
    Visa Members remain committed to reducing fraud losses to the lowest possible level and as such fraud loss levels, together with the circumstances of loss, are monitored closely so as to ensure that appropriate actions can be taken to address payment card fraud.
    Kind regards,
    Customer Services Representative, Technology & Payment Services I Visa Europe I www.visaeurope.com <<http://www.visaeurope.com/>>


    ***********************************

    What do you think? (without a 1 line style: €œwelcome to LOS€€¦)

    Are you ready to take the risk?

    Do you give away your CCV number without using a https secured web page?

    What is your secret strategy for booking, paying the deposit, and still keeping your essential data away from predators?
    a froggy, lost in translation and in Africa... and no, I am not the one on the pic swinging a club ... I am the one holding the pin !!!

  • #2
    I've used Agoda before and never had to fax my credit card to them.
    FYI Agoda is owned by paypal, it is not a 'small' company.

    Areca is a pain anyhow, pick another hotel and try them
    I like Nova Platinum these days, you can book thru them or Agoda - same price.
    "Snick, You Sperm Too Much" - Anon

    Comment


    • #3
      (Snick @ Aug. 01 2009,14:12) I've used Agoda before and never had to fax my credit card to them.
      FYI Agoda is owned by paypal, it is not a 'small' company.
      Agoda's computer will check the I.P. (an internet address)  from which you placed your booking.
      If the billing address associated with your card differs from the IP, so then you are flagged as potential risk, and it triggers additionnal controls.
      I work in my country of assignment, and do not live where my card has been issued.
      I asked Agoda to use my Paypal account as I am a registered customer. They said: no.
      I asked Agoda to use the official VISA's "certified by VISA" web page: they said: no.
      a froggy, lost in translation and in Africa... and no, I am not the one on the pic swinging a club ... I am the one holding the pin !!!

      Comment


      • #4
        Nova Platinium can be a good idea. Thank you...
        I think also about Pattaya Bay resort (it has very good reviews and it seems to be managed with common sense...)
        a froggy, lost in translation and in Africa... and no, I am not the one on the pic swinging a club ... I am the one holding the pin !!!

        Comment


        • #5
          I can understand the hotel wanting to ensure a booking is effectively secured by having credit card details.
          That is pretty much standard practice in Thailand - plus some other countries.

          A share your concerns about the method of transmission - especially them wanting a copy of the two sides of the card.
          Sounds like a fraudsters dream! What ARE they thinking?

          I've only ever used secured websites or in the past with the Dynasty Hotel sent the details in separate e-mails.

          Copying your passport on check-in is also standard in Thailand - I suspect it's an Immigration Department requirement.
          I fail to understand why they would want a copy to be faxed before your arrival. Maybe they are fraudsters.


          Find another hotel - and make sure you tell them why!


          RR.
          Pedants rule, OK. Or more precisely, exhibit certain of the conventional trappings of leadership.

          "I love the smell of ladyboy in the morning."
          Kahuna

          Comment


          • #6
            No way would I comply with those Areca credit card requirements.

            If as a result, your card was then fraudently used and the bank found out about this 'faux pas,' then I reckon your chances of a refund would be in dire jeopardy.

            The Areca policy on many aspects, does let down what is generally a nice establishment.

            Comment


            • #7
              (jprc2 @ Aug. 01 2009,17:28) If the billing address associated with your card differs from the IP, so then you are flagged as potential risk, and it triggers additionnal controls.
              Not in all cases. My card is from the USA and I started using Agoda from Thailand. Never had a problem with e-booking. I am very happy with Agoda.

              Comment


              • #8
                (pentire @ Aug. 01 2009,14:32) No way would I comply with those Areca credit card requirements.
                I booked Areca at least 4 times via Asiarooms. No problems at all.
                Dutch.

                Comment


                • #9
                  (Snick @ Aug. 01 2009,13:12) Areca is a pain anyhow, pick another hotel and try them
                  Why ??
                  Dutch.

                  Comment


                  • #10
                    (jprc2 @ Aug. 01 2009,13:28) If the billing address associated with your card differs from the IP, so then you are flagged as potential risk, and it triggers additionnal controls.
                    Good point and yes that is true  -  it's one of the security measures that does protect rather than hinder you.

                    If you are going abroad for any period just call the information line of your credit/debit card company(s) and tell them you will be in  xxxx  for two weeks or whatever.
                    They put a flag on your account and you will not have any embarassing moments using the card while away.

                    If however you are in Thailand and your card is presented in Burkina Faso then they will refuse the transaction and probably save you lots of hastle!


                    Happened to me just recently.  They knew I am in LOS and happily allowed a hotel transaction to go through.
                    The airline flight to Bahrain - the hotel booking in I forget where and the bookshop purchase in China were all stopped!


                    RR.
                    Pedants rule, OK. Or more precisely, exhibit certain of the conventional trappings of leadership.

                    "I love the smell of ladyboy in the morning."
                    Kahuna

                    Comment


                    • #11
                      (dutch @ Aug. 01 2009,19:12) I booked Areca at least 4 times via Asiarooms. No problems at all.
                      Asia Rooms is a secured website - used them myself a few times.

                      Read the original post.

                      RR.
                      Pedants rule, OK. Or more precisely, exhibit certain of the conventional trappings of leadership.

                      "I love the smell of ladyboy in the morning."
                      Kahuna

                      Comment


                      • #12
                        (Road Runner @ Aug. 01 2009,19:17) Asia Rooms is a secured website  -  used them myself a few times.

                        Read the original post.
                        Yes, that's why I'm saying that booking via Asiarooms is OK
                        Dutch.

                        Comment


                        • #13
                          OK sorry maybe I read it the wrong way - but he was complaining about the Areeca Lodge's own website/booking arrangements.

                          RR.
                          Pedants rule, OK. Or more precisely, exhibit certain of the conventional trappings of leadership.

                          "I love the smell of ladyboy in the morning."
                          Kahuna

                          Comment


                          • #14
                            (Road Runner @ Aug. 01 2009,20:04)  -  but he was complaining about the Areeca Lodge's own website/booking arrangements.
                            Ok, I thought he was complaining about Agoda
                            Dutch.

                            Comment


                            • #15
                              Yes, Agoda also...
                              Areca and Agoda asked me both for a fax with the CCV number displayed in clear...
                              With Agoda, at least the transmission is SSL secured (but of course what is the point of a fax if you do not print it and attach it to a file?...)
                              With Areca, it is a regular fax: open to any eyes as soon as it rings!...

                              Actually I do no "complain" about Agoda or Areca.
                              I hope I have not opened a thread for crying !

                              I am worry about what seems to be "business as usual" in places knowing that tourists think first with their sex.

                              My post shows an actual case, documented. I have cancelled myself the booking as it is not complying with my own level of security. I have nothing to complain about as nothing happened! I just clicked on the button "abort" before the bomb exploded!

                              I trully wonder how other BMs have experienced this CCV issue, without aiming at a particular institution.

                              Road Runner, thank you! You made me recalling that I should inform the bank about my travels! I knew about it, and I forgot it too quickly. Where I live, risks are so high that I use my card about 6 or 7 times... a year!!!
                              It is indeed VERY WISE to inform your bank that you will stay in a specific country from/to (date).
                              a froggy, lost in translation and in Africa... and no, I am not the one on the pic swinging a club ... I am the one holding the pin !!!

                              Comment



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